Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at millymanecontact@gmail.com. Please note that returns will need to be sent to the address we provide after contacting us.

If your return request is approved, we will provide you with the return address and instructions on how to return your item. Customers are responsible for arranging and paying for return shipping costs unless the item is defective, damaged, or incorrect.. 

You can always contact us for any return question at millymanecontact@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at millymanecontact@gmail.com with your order number.

Cancellation requests submitted within 3 hours of placing your order will be prioritised and are generally eligible for a full refund.

Please note that our orders are processed and prepared for shipment very quickly. While we will do our best to accommodate all cancellation requests, we may be unable to cancel an order if it has already been processed or dispatched, even if the request was submitted within the 3-hour window.

Once an order has been shipped, it can no longer be cancelled and will instead need to follow our standard return policy.

Submitting a cancellation request within 3 hours does not guarantee that the order can be cancelled, as processing times may vary.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at millymanecontact@gmail.com